Avaya’s innovative communications solutions structure is constantly exploring new ways to take our customer’s collaboration, communications, and contact capabilities to new levels. Avaya brings you — Avaya Aura® and Avaya IP Office™ — our core platforms designed for each customer and their upgrade requirements, both available in flexible cloud, premise and hybrid deployment models.

• Aura: Supports mid to large enterprises. This platform brings together Avaya communications performance and reliability with a revolutionary, enterprise-wide SIP architecture
• IP Office: Designed for mid-market customers, offering features implemented by large enterprises, but functioning at a scale that is efficient and affordable. Avaya enables customers to leverage their existing investments into the new IP Office solution.

Last July 12, 2018, Teledata, in partnership with Avaya, MSI, and Telekonnectors, gathered selected guests from various companies for networking and to discuss how Teledata, Avaya, and Telekonnectors can help them take their communication and customer experience on a new level.

With Avaya’s shift to a more advanced telephony platform, we also wish for our valued clients to be well aware of the latest digital transformation. Here are 5 trends in CX in 2018:

• Enterpises’ capability to understand customers will improve significantly in 2018
• There will be an upsurge in the frequency of communication and interactions.
• The emergence of new channel types will allow us to serve a truly Omni-channel customer.
• Communication will be integrated into more mission-critical business processes.
• CX success will be measured by a combination of customer satisfaction and a variety of customer service KPIs.

Today, guest expectations are becoming more digital.

KNOW MORE ABOUT AVAYA, CONTACT US AT (632) 900 7100.